FAQs (Frequently Asked Questions)
1. How do I get into Online Banking?
Sign in on our home page. If this is your first time to log in, click on "Enrollment for Online Banking" On your First Time log in, enter your e-mail address, primary account number, the type of account, and the last four digits of your social security number as your password. Click the Submit button to validate security and open the secure area of the website.
A second display window will appear that requests a new Access ID and password.
2. What do I do if I forget my Access ID and password?
Contact customer service by e-mail or call 979.265.2511 or 281.489.3131. Be prepared to give your account number and social security to the customer service representative for identification purposes. The customer service representative will either give you your password or reset your password to your First State Update password.
3. When I try to access Online Banking all I see is gibberish.
You may need to upgrade your browser and/or encryption. If you need to update your browser version or encryption (cipher strength) level, please use the buttons below to update for free.
4. I cannot view or print my statement.
You may need to upgrade Adobe Reader, a requirement for Online statements. Adobe Reader is available free.
5. My login to Online Banking is denied.
Contact customer service by e-mail or call. Be prepared to give your account number and social security to the customer service representative for identification purposes. The customer service representative will either give you your password or reset your password to your First State Update password.
6. What happens if I don't log out of Online Banking?
Online Banking has a 10-minute time out feature, so if the system is not used for 10 minutes, you will be automatically disconnected and will need to log back in to continue using the system.
7. How late in the evening can I make transfers using Online Banking?
Although funds can be transferred any time day or night, First State Bank's Funds Availability Policy applies. Any transactions conducted after 3:00 p.m., Monday - Friday, will be available on the next business day.
8. What are eStatements?
eStatements, an add-on feature to your existing Online Banking account, allow you to view or print check images (front or back) in a matter of seconds. The online statement looks exactly like your monthly statement, with no waiting for the mail carrier.
First State Bank is not associated with nor does it have an ownership interest in the companies mentioned above. First State Bank makes no representation, warranty or guarantee and claims no responsibility for the validity of the companies and no validity, availability, usability, compatibility or free price guarantee for the products above. These companies may discontinue, change or alter their products at anytime with no notice to the bank or our customers. It is the user's responsibility to comply with the user agreements.